The Executive Summit is the must-attend event of the year, bringing together thought leaders and senior level executives across customer-centric disciplines. The summit's intimate setting and interactive agenda allow the group to collaborate in ways that spark innovative next-generation strategies. You will discover new ways of thinking and interacting with your customers and teams that will widen your breadth in your industry and drive real change.
"The success of conferences for me is determined by the innovative thought that is generated through collaborative conversations amongst attendees. After the event last year, I was able to immediately iterate on ideas that I shared and implement new processes that have worked for others." — Eric Newton, Director of Customer Support, CareerBuilder.com
ATTENDEES DRIVE DISCUSSIONS. Discussion leaders are here to spark discussions where everyone contributes. Over two days, you’ll work side-by-side with your peers to workshop key issues, share and explore new ideas, and drive conversations. You'll gain real world experiential knowledge from this format.
BUILD VALUABLE CONNECTIONS WITH YOUR PEERS. You’re not here to collect pens and brochures -- that’s why we’ve built an intimate event with an agenda focused on connecting and sharing with your executive-level peers as you forge ongoing relationships.
THE OPPORTUNITY TO BENCHMARK -- AND IMPROVE. Surrounded by senior-level executives running contact center organizations across different verticals and geographies will both validate what you’re doing and inspire you with new perspectives.
"Executive Summit definitely exceeded my expectations. The content was relevant and timely, and the conversation between peers and industry leaders was truly engaging. It was a great experience and well worth the investment. I recommend this unique event to any executive who wants to recharge their batteries and share ideas with some of the smartest people in the industry." — Jennifer Richard, Vice President, Contact Center Operations, McKesson/MPRS
Representing a broad mix of verticals and geographies; discussion leaders lend different perspectives from the industry and ignite conversations amongst all attendees on the following key topics (and more).
"The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive. The conversations and connections I experienced will be leveraged in the future as we look to expand the services provided to our members." — Jim Lavery, Vice President Contact Center Operations, Desert Schools Federal Credit Union
The Executive Summit agenda allows 50 hand-selected executives the opportunity to connect and share in interactive discussion sessions, small group dialogues, open forums, and high-value networking.
Dallas Ft. Worth – July 29 - 31, 2018
CCNG hosts a Welcome Reception on the Sunday evening prior to our official kick off. Get a head start on a great experience by meeting other attendees and the CCNG team in a relaxed social setting.
We begin with our opening remarks on Monday, followed by morning Summit Sessions. We explore strategic issues senior executives have identified as priorities. Additional Summit Sessions follow a Networking Lunch and lead us into an hour of Small Group Dialogues. Each group will discuss, debate, and learn in an unscripted, attendee-led format. We wrap the day with an Evening Celebration and Cocktail Reception.
Tuesday starts at with a peer group breakfast and a recap of Monday's activity. We'll then re-engage in Summit Sessions through the morning. Following a Networking Lunch, we wrap the day with the Town Hall Open Forum, a fast-paced, idea-generating, open forum where all attendees are invited to bring topics and questions to the floor in a free-wheeling discussion. The summit chair then offers Closing Remarks to wrap the event on Tuesday.
"Thank you for putting on a great event. Truly well-run with a lot of opportunity to get to know people more deeply than at a typical conference. The sessions were some of the least salesy ones I've experienced at a conference, I truely appreciate the information and though-provoking content. Looking forward to participating in CCNG events in the future. — Monica Tarr, Founder and CEO, Bennett Bay Consulting